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Five contact centre trends driven by people and technology
Five contact centre trends driven by people and technology It’s not just technology that is changing the way contact centres operate. There are some significant shifts taking place right now that are...
View ArticleJapanese Management Lingo
Been in quite a few meetings recently where traditional ‘cliche’ business lingo has been removed and replaced with what I’d argue are more compelling and meaningful phrases from the book of Japanese...
View ArticleWhat will be the real impact of the human cloud?
When discussing the rise of the cloud and the migration of business processes to cloud services, it’s all too easy to concentrate on the technical implications and only think briefly about the...
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Bicycles in Utrecht
This is a photo I took on a recent trip to Utrecht. It’s a University City and whilst The Netherlands are renown for their use of bicycles given the very flat terrain, I was shocked to see thousands...
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Doing Dallas
A recent business trip took me to Dallas where I managed to get some downtime on the weekend. Musing over breakfast what to do that day in 40 degree heat, my colleague and I happened on an event taking...
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Tech Buyers Want Vendors to Respect Their Buying Process
Great blog from Gartner on how vendors need to respect their prospective customers. Cold calls and email bombardment simply don’t wash. You need to engaging and prepared to give away much of the...
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That moment you realise you reserved the wrong seat…
This was the view I had at a recent game I went to. Suffice to say I won’t be booking those seats again! Great game and a home win for Leicester Tigers though, even if I had to keep my moving my head...
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